Our Support Analysts provide our Customers (both external and internal) support on the CrunchTime! Application Suite. The Support Analyst is a vital role within our organization and it will be necessary to consistently perform at the highest level.
Our Support Analysts are responsible for providing application support by telephone, email or other media.Successful candidates are experienced at drawing upon their communication, reasoning and logic skills to troubleshoot the issue and provide effective communication to the customer on an appropriate resolution.CrunchTime! is a fast-paced environment and candidates must be able to function well under pressure.
Required Skills:
- 2-3 years software support / help desk experience
- Ability to troubleshoot complex issues
- Superior customer service skills
- Strong oral, written, interpersonal communication skills
- General understanding of client/server application, web and relational databases
- Ability to describe technical concepts to technical and non-technical customers
- Experience with MS-Office applications: MS Excel, MS Word, etc.
- Prior experience working with SupportForce or other Case Management Tool
Desired Skills:
- Experience working with ERP systems
- Experience working in the restaurant, cruise, or hospitality industries
- Experience writing simple SQL scripts