Operations Playbook

One way to guarantee operational consistency is to be in each restaurant every day to make every critical decision. Since that is not possible, you can rely on Crunchtime! to ensure that every person knows what they need to accomplish and where they are performing against their targets. With CrunchTime!’s Daily Playbook, every level of your restaurant organization has a personalized dashboard that consolidates a daily Scorecard of performance metrics, a dynamic Task List of what needs to be done next, and a compilation of Top 10 priorities including menu mix and theoretical food cost variances.

From one central console, your operators will know what they are accountable for, what they need to do next, and where they are on reaching their targets. Our goal is to set your operators on a mission - equipped with the tools and information they need to make the best decisions. Features include:

• Personal Dashboard - Empower your operators with a centralized control panel, including a performance scorecard, a dynamic task list and integrated alerts. Multi-store managers may drill down from consolidated dashboards to store-level metrics to proactively detect issues and quickly react to business volatilities, reduce risks, and keep their fingers on the pulse of your business.
• Task Management - Increase operator accountability and introduce real-time performance transparency to above-store managers. The dynamic, system-generated Task List raises accountability for your operators, and focuses them on highest priorities including ordering, receiving, scheduling, forecasting, inventory counts, new hire setup, and production. Completed tasks may be audited while incomplete tasks can generate automated alerts.
• Key Performance Indicators (KPI’s) - Gain real-time visibility into your business performance from the consolidated brand level down to each restaurant. Centrally select the KPI’s that are relevant to your business strategies and customize personal dashboards so that each member of your team gains business transparency. Quickly detect high-achievers as well as under-performers.
• Alerts - Centrally set performance targets for all KPI’s and receive automated alerts when a KPI is outside of a tolerance range. Alerts are delivered within CrunchTime! and can also be sent to your email and cell phone.
• Flash Reports - Utilize CrunchTime!’s Top Ten dashboard reports with drill down capabilities to keep your operators focused on high-impact opportunities including Top Ten Actual vs. Theoretical Variances and Top Ten Menu Mix Sales Items.
• Intuitive Interface - The easy-to-use dashboard transforms large and complex calculations into simple, intuitive and actionable graphical summaries.
• Language Versatility - Break down language barriers with the built-in language studio that displays the application in a user-specific language, including English, Spanish, Russian, and Double Byte Languages.
• Workflow Efficiency - Reduce ambiguity by providing employees with configurable workflows to ensure tasks are completed correctly. Receive alerts if workflows are abandoned and tasks not completed on time