Protecting Your Privacy: Our Applications Privacy Policy

CrunchTime Applications Privacy Policy

CrunchTime Information Systems, Inc. (“CrunchTime”) is committed to protecting your privacy, and the purpose of this privacy statement is to provide you with a description of the types of information we collect about you when you use the CrunchTime software products that link to this policy (“CT Applications”) and how we use that information.  This policy refers to CrunchTime as “we,” “us” and “our.” References to “you” and “your” are to the owners of the data input into the CT Applications. This generally is our customers, the companies and organizations that have subscribed to the CT Applications, and their users. If you are an individual whose data is controlled by a customer of ours and input into the CT Applications by such customer, please direct your privacy-related inquiries to the company or organization that has subscribed to the CT Application (which generally will be your employer).

Information Provided by You

You provide us with the information submitted into the CT Applications when you use the CT Applications or when you receive customer support (“Customer Data”). This includes transactional information (for example, inventories or vendor orders) and other financial information, information about individual users and employees (such as scheduled shifts, certifications or skill levels, and user credentials, and some of which may be “personally identifiable information” from which an individual’s identity may be discernible, including sensitive information like social security numbers), as well as information derived by the operation of the CT Applications from such submissions, such as reports and analytics or labor schedules. If you are an individual user, we may collect and store information that you voluntarily provide to us to confirm that you are permitted to use a CT Application and to facilitate your use (such as your date of birth and e-mail address), and in connection with your use of the system (such as scheduling requests, communications with your manager and tasks you have completed).  By providing Customer Data you consent to our use of that information as described herein.

Disclosure of Information.  Our system processes and stores Customer Data strictly on your behalf in order to provide you the CT Applications and perform our contractual obligations to you. We restrict our employees’ access to Customer Data to (1) support, client services and technical staff, who with your consent may have access to your Customer Data to provide customer support, technical troubleshooting and professional services, and (2) a limited number of operations personnel, who may have controlled access to Customer Data for troubleshooting and system maintenance. We use Customer Data to provide you the CT Applications and to address customer support requests and technical problems.

We provide access to the information we collect or process in CT Applications to you, our customer, and your authorized users.  We do not sell, rent or otherwise provide this information to other third parties.  We may contract with other companies to provide services or functionality on our behalf. If we do so, we may share Customer Data with such providers to the extent necessary for their engagement. In such cases, we will require such providers to maintain the confidentiality of your information and to use it only for the purposes of their engagement by us. We may store encrypted copies of our database backups in facilities provided by third parties. These third parties do not have the right to access such data.  We may disclose such information if we believe it is necessary or appropriate to cooperate in investigations of fraud or other illegal activity or in response to a subpoena, warrant, court order or similar legal process.

Use of Cookies.  The CT Applications use certain “Cookies” (simple text files containing user ID’s stored on your computer for use by a browser) that are essential for the proper and secure operation of the CT Applications and management of user sessions. For example, these Cookies are used by infrastructure components, such as load balancers, so that multiple servers can manage a single user session, or to identify requests from the same user session, and by the CT Applications to enable certain functionality, such as remembering changes you make to your settings or preferences, enabling the “Remember Username” feature, or rendering the same screen view to the user upon screen refresh.

In addition, we use Google Analytics for certain screens within the CT Applications. This tool helps us understand how users use the CT Applications. We use this information to analyze how our products are used and for product development and improvement.

Third Party Sites.  CT Applications do not contain links to other websites.

Data Security.  We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security.  In the event of an inadvertent disclosure of your personal information we will take all commercially reasonable steps to limit and remedy the disclosure as required by applicable law.

Children Online Privacy Protection Act.  CT Applications are not directed to persons under the age of 13.  We do not knowingly collect or solicit information from, or market to, persons under the age of 13 years old.

California Privacy Rights.  California Civil Code Section 1798.83 permits customers who are California residents and who have provided us with “personal information” (as that term is defined in Section 1798.83) to request certain information about the disclosure of that information to third parties for their direct marketing purposes.  If you are a California resident with questions regarding this, please contact us in the manner set forth under the heading “Contacting Us” below.

Effective Date/Policy Changes.  Each time you use a CT Application the current version of this Policy will apply.  Accordingly, when you use a CT Application you should check the date of this Policy (below) and review any changes since the last version.  Unless stated otherwise, our current Policy applies to all information that we have about you.  We will not materially change our policies and practices to make them less protective of your information collected in the past without consent.

Contacting Us.  If you have questions regarding this privacy policy you may contact us at:

CrunchTime! Information Systems, Inc.
129 Portland Street
Boston, MA 02114
Main: +1.617.567.5228

If you are an employee of one of our customers, please reach out to your employer for more information regarding the collection and processing of your personal data. We have no direct relationship with the individuals authorized to use CT Applications by our customers or whose personal data we process as part of Customer Data in performing our contractual obligations to our customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to our customer (the data controller). If requested to remove the data, we will respond to the individual within reasonable timeframe and direct the request to our customer.

 

Effective Date: 01-01-2019