Designing your menu is an art form, but there’s a science to it as well. Now more than ever, a solid grasp of menu engineering principles is critical to the long-term success of your operation. As online ordering and off-premise environments become…
What do this year’s Super Bowl coaches have in common with your restaurant managers?
Like football coaches, restaurant managers need to make the right decisions for their teams. As the Los Angeles Rams and New England Patriots prepare to take the field for Super Bowl LIII, one thing is perfectly clear – both teams…
Restaurants as Tech Companies: Understanding a New Industry Landscape
Restaurants that embrace innovative technology are better equipped to provide good experiences for their guests and employees while maximizing profits. Consider this – rather than a restaurant, you’re a tech company that happens to serve food. That might sound outlandish…
New Years resolutions for restaurants (part 2)
We’re only about two weeks into 2019 so there’s still plenty of time to set New Years resolutions for your restaurant this year. By using these as a guideline to set goals for your brand, you can make 2019 your…
New Years resolutions for restaurants (part 1)
It’s a new year and you’re excited to improve your restaurant brand in 2019. The question is, how will you do it? What changes can you make to your restaurant operations that will help achieve the results you want this…
Most definitions for restaurant management software are wrong
It starts with a simple thought – “I need software to help manage my restaurant. What do I buy?” If you perform an online search for restaurant management software you will get a ton of results, but you probably won’t…
Overcoming franchise challenges to achieve your restaurant growth goals
Tensions between franchisees and franchisors at certain brands seem to be escalating. Franchising can be a certain path towards hitting your restaurant growth goals. However, growing your number of locations through franchising presents a number of challenges. Maintaining brand consistency…
How back-office restaurant software enhances the guest experience
Restaurant management software’s role in connecting back of house operations with front of house guest experiences is bigger than you might think. When you think about restaurant software for the guest experience, you think about customer engagement tools. Online ordering…
How to manage holiday scheduling (and other operational challenges) this season
Scheduling, erratic sales forecasts, and changing consumer preferences are among the many challenges restaurants face this time of year. Holiday scheduling is a major challenge for restaurants, which is something I’ve witnessed first-hand. Have you ever visited a restaurant that’s half…
Is your restaurant investing in the employee experience?
Technology designed to enrich the guest experience is great, so shouldn’t restaurants take the same approach with the employee experience? When most businesses connect the dots between technology investments and experience, the focus is primarily on the customer. They ask,…