Restaurant, hospitality, and convenience store operating environments are constantly shifting, and never more so than right now. Reductions in operating capacity, changing operating hours, limited menus, and an emphasis on different sales channels are driving fluctuations in labor forecasts and employee schedules. These changes are leading to disruptions in what was “ideal” and creating new stresses for both managers and team members. In this uncertain environment, consistent communications can make all members of an organization feel more secure and be more productive. Since the outbreak of the pandemic, we’ve witnessed our partners provide their employees with timely communications every step of the way.
How?
Managers are leveraging CrunchTime’s TeamworX labor management platform to communicate with their teams, keeping them engaged and informed.
At a time when transaction volume has been reduced by over 40% because of closures and hours reductions, usage of TeamworX Message Center communications has gone up 31% since the beginning of March. Over 1-million messages have been delivered through TeamworX since mid-March.
The value of timely and consistent communication is imperative in the current operating environment. Our product teams have set their sights on tools to aid labor scheduling and enable management to deploy more effectively in this “new normal” landscape. We’ve continued to move full speed ahead by creating an all-new method to allow managers to flexibly distribute their task-based ideal labor hours within a shift. This enhancement allows management to smooth out peaks and valleys in their ideal hours. It also ensures the right number of employees are in the store at the right time completing those mission-critical tasks. This will enhance both safety and efficiency in your locations.
Along with enhanced task management, we’ve made bi-directional communications between management and staff more flexible and we are working with our Line Check product development team to seamlessly integrate labor schedules with COVID-19 checklists so that you can enforce and validate the health and safety of your team members prior to every shift.
These are unprecedented and uncertain times for everyone in our industry. The entire TeamworX team will continue to do our absolute best to take care of the industry that has taken care of us. We will to listen carefully to our customers and make sure we are positioned to help in any way we can now and in the future.
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