This time of year reminds us how much restaurant teams give: the early mornings, late nights, and everything in between. It’s also a time for reflection. And there’s quite a bit to look back on this year, and we have the stats to prove it:
- Crunchtime is now supporting 90% of the top 50 restaurant brands in the U.S. and more than one-third of the top 500. That represents 850+ brands across 150,000+ locations in 100+ countries around the world.
- With employees across three continents, Crunchtime’s headcount has grown to 500+, thanks largely to our merger with the QSR Automations team, which created the first and only operations suite connecting the complete food lifecycle.
Your commitment to operational excellence fuels everything we build at Crunchtime, including the product enhancements released this year.
2025 Product Enhancement Highlights
- Crunchtime Insights
- Unified Metric Templates: New pre-built template that pulls data from POS, Inventory Management, Labor & Scheduling, and Zenput into one dashboard. This is the fastest way to get a complete, cross-functional picture of your operational health.
- Task Completion Data Add-on: Zenput data, including task and project completions, is now available to be added to Crunchtime Insights.
- Crunchtime Data Streaming
- Data Streaming for Zenput: Have data flow directly into your data warehouse to do deeper analysis and make smarter decisions. Easily pull large amounts of data from Zenput to process and manipulate as you like.
- Inventory Management
- The new Inventory mobile app unified the best of previous apps (Counter, Reconciler, and Impact), all wrapped in a significantly improved user experience.
- Continued enhancements for AI forecasting by incorporating new data points like weather and holidays to provide even greater accuracy.
- The invoice scanner makes it easy to digitize paper invoices using your device’s camera.
- Labor & Scheduling
- A fully redesigned weekly schedule in Teamworx, built to make scheduling faster and more efficient.
- Time clock supports geofencing and enables employees to easily punch in and out of shifts on the Teamworx mobile app.
- Personal calendar integration enables employees to sync their Teamworx schedules to their personal calendars on iOS and Android devices.
- Teamworx supports Spanish translation for greater accessibility.
- Zenput
- Increased Zenput's data analysis capabilities through integration with Insights and support for data streaming.
- Added helpful new usability features like:
- Sounds for temp taking so you can hear if something passes or fails
- New "completed late" status to ensure work gets done on time
- Capabilities just for franchise business coaches (FBCs) to enable them to have their own role in Zenput to review audits and assign corrective actions
- Learning & Development
- Launched a new mobile app that supports a more streamlined user experience, better UX, and more.
Click here for a full list of product updates.
These innovations helped drive some incredible results. Here’s a look at some of what we accomplished together this year.
2025 Product Data | Crunchtime By the Numbers
- Inventory Management
- $20.4 billion total value of orders placed with vendors
- 15.8 million orders placed with vendors
- 1.3 billion inventory products counted
- Labor & Scheduling
- 2.8 million time off requests submitted
- Over 62 million shifts scheduled
- Over 311 million labor hours scheduled
- Zenput
- 8.7 billion questions answered
- 227 million forms submitted
- 216 million tasks completed
- 353 million images uploaded
- ConnectSmart Host
- 813 million guests seated
- ConnectSmart Kitchen
- 2.67 billion orders received
- Learning & Development
- 9.8 million learning courses completed
- Customer Experience
- Support
- 42,000 cases solved
- 4,719 cases solved via AI tooling with a CSAT of 92%
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Success
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Services
You’re at the heart of everything we do, and we want to make sure you’re connected to that. There are plenty of ways to get involved with us to influence the future of our products:
- Monthly Customer Webinars
- Exclusively for customers, each session focuses on a different product, and customers of all Crunchtime products are invited to join. Learn about what’s new and coming next, and engage directly with our team during the Q&A session.
- Crunchtime Customer Innovation Panel (CIP)
- This is a new initiative to bring customers directly into the product feedback cycle. CIP participants will take part in early prototype testing, feedback sessions, and user interviews to help our product team gather insights that inform and improve our roadmap.
- Ideas Portal
- Submit an idea using our Aha! platform to suggest your approach to improving ops management.
We also made sure to stay connected with you and the industry at large:
- We hosted a series of happy hours and breakfast events across the country (and one across the pond!) to share best practices and discuss strategies for operational excellence.
- We also hit the road to keep the conversation going at events throughout the entire year, like Propel, Peach20/20, Restaurant Leadership Conference (RLC), National Restaurant Association Show (NRA), FSTEC, Hospitality Tech, Global Restaurant Leadership Conference (GRLC), and Fast Food & Cafe Convention (FFCC), with speaking engagements shared alongside Red Lobster, Zaxby’s, Fox Restaurant Concepts, and Burger King.
- We strengthened integrations with your favorite tools and providers from across the restaurant tech ecosystem.
- We hosted live webinars featuring customer panelists from Dunkin, Panera, CAVA, LM Restaurants, 7Brew, Freddy’s, and Whitbread.
- We went to the heart of Times Square to capture how Gong cha is elevating its guest experience, one bubble tea at a time.
- We continued to put the spotlight on operational excellence by sharing lots of customer testimonials and new stories from Jersey Mike’s, Papa Gino’s, Herschend Family Entertainment, and Habit Burger.
From the headlines to the frontline, Crunchtime customers had the industry buzzing:
- Five Guys was named as the first-ever Restaurant Business Global Restaurant Leader of the Year
- Shake Shack was named to QSR Magazine's list of Best Brands to Work For in 2025
- DRG (Taco Bell) was named as QSR magazine’s 2025 Franchisee of the Year
- Gong cha, Zambrero, Guzman y Gomez, and Grill’d were all honored in the QSR Media Awards 2025
- Crunchtime customers Dave's Hot Chicken, BJ’s Restaurants, In-N-Out Burger, Texas Roadhouse, Mountain Mike’s Pizza, Olive Garden, The Cheesecake Factory, P.F. Chang’s, World of Hyatt, Chili’s, Habit Burger & Grill, sweetgreen, Peet’s Coffee, Shake Shack, Red Robin, 7 Brew, Freddy’s Frozen Custard & Steakburgers, Raising Cane’s, and CAVA were all named as Yelp's Most Loved Brands of 2025.
We also shared the spotlight with some of our own news in 2025:
Any good New Year’s celebration includes a countdown, so let’s count down some of the incredible new content we shared this year:
With 2026 on the horizon, we’re incredibly excited for what’s ahead:
- Joining our customers in person at Ops Summit 2026 and seeing who they vote to as the newest Ops Excellence Award winner.
- Continuing to deliver new features that move the needle, including more automation and AI to cut manual work, more integrations, smart and prescriptive analytics, and truly mobile-first tools.
- Helping our customers continue to grow confidently:
Thanks for being on this incredible journey with us! Here’s to the restaurant teams who keep every shift moving, every guest smiling, and every location running strong. We’re grateful to support the industry and honored to be part of your operational rhythm.