from restaurant industry experts
Our Services team includes people with the rare skillset of restaurant management and technological expertise. They are foodservice experts who understand your challenges and can steer your project towards a successful rollout.
With a 25-year track record of successful restaurant technology implementations, we understand the pressures you face and can confidently guide you through each phase of the process.
New Customer Onboarding
Change is hard, so restaurant companies don’t change their technology very often. That’s why it’s important to get any new technology rollout right the first time. Whether it’s a mid-market company embracing Ops Execution or a large franchised organization doing a tech refresh with Inventory, Labor, and Learning, we’ve seen it all. The process starts with a design of how to model your brand in Crunchtime, continues through setup to ensure everything is correct prior to launch, and finishes with consolidated reporting across all locations.
Customer Growth & Expansion
The Crunchtime portfolio spans the entire restaurant operation. People who deploy Crunchtime for supply chain may not be the same people who are responsible for team member training and retention. Crunchtime Services works with customers to help them adopt new products, while utilizing what we already know about a customer’s operations. No matter where you start, we have programs that can move you further onto the best unified restaurant operations platform in the market.
Sometimes the technology works just fine, but the business needs change over time. Recipes change to attract new customers, suppliers change because of supply chain issues, processes change because of more to-go orders or safety regulations. Each change may be minor, but over time can leave a ghost in the machine when it comes to alignment with the business. Crunchtime Services can analyze your current environment, identify stale data, and work with you to make sure you are buying the right products, depleting the correct portions, checking the right temperatures, and training on the correct material.
Crunchtime works best when you can leverage the ops execution and ops management data when and where you need it. Our team of technical experts will ensure that all the data you need across systems is timely, accurate, and reliable. From custom reporting to specific data extracts, we know the data model and can provide what you need. When you change other elements in your tech stack, like the POS or financial package, we make sure the transition is smooth and transparent.