Client Support Services

ERP software made for Restaurant People

Here’s our secret sauce:

1) Our customers are the greatest brands in the world. When you make CrunchTime available for your enterprise, you’re benefitting from the best restaurant minds available. Our product and technology roadmap is peppered with the tremendous ideas and improvements made by our customers.

2) Our implementation teams are made up of people with the rare skill-set of restaurant expertise and technological know-how. Because our customer-facing team members are all restaurant experts, they understand your challenges and can steer your implementation towards a successful roll-out.

3) Our platform is designed for day-to-day restaurant people. We know you didn’t hire your restaurant team members for their computer skills, so it’s critical that CrunchTime be intuitive and easy to use in the restaurants for fast, accurate results every time.


User Community Support Center

The new CrunchTime User Portal is a self-service website where our customers can log-in and quickly find the answers they need.

  • Access an extensive knowledge base so you can find answers fast
  • Download updates and documentation
  • Log and monitor support cases
  • Best of all, you can now exchange ideas and best practices with other users thanks to our new forum.

Our client services team is restaurant battle-tested. Our staff has years of food & beverage experience, so we understand the challenges and time pressures faced by our customers.  

To begin, we will make sure that every member of your staff receives our award winning training, and understands how to use the software- whether they’ve worked with computers before or not. Once the system has been implemented, CrunchTime offers many types of support to ensure your continued success.  

Got a strategic project that needs special attention, check out our new Accelerator program.


MainCourse – User E-Learning

Our new CrunchTime! MainCourse™ is a cutting-edge online learning system (LMS) that makes it amazingly quick and easy for users to learn CrunchTime applications, as well as popular tasks and transactions.  

  • Sign up all your users quickly and easily
  • Track users learning progress
  • Consistent training means better data across the enterprise

On-site Implementations

We have a 20+ year track record of successful implementations, and guide our clients through each phase of the process which includes:

  • Complete training on the application
  • Data collection and configuration
  • Product roll out to all locations

Our goal is fast and effective implementations; we’re ready to move as quickly as you are. 

AMC back office implementation.

A team victory! The project managers at AMC and the client services team at CrunchTime operated as a well-oiled machine for the AMC Theatres roll-out.

User Manuals

Manuals are available in Adobe PDF format, for easy distribution and access. These indexed manuals provide clear, detailed information and instruction, and are a valuable reference tool for all of your users.


Embedded Help Walk-thrus

Users can access detailed software Help embedded in each application.

    • Enterprise Manager’s Help system includes powerful search features
    • Net-Chef’s online Help is context-sensitive, bringing you directly to information about the Net-Chef feature you are using
    • Net-Chef also includes a “Getting Started Guide” to provide a quick introduction to the application for first time users

Upgrade Information

CrunchTime will always keep you informed of the latest upgrades and changes to the applications.

  • Upgrades are communicated through Release Notes, online and in hard-copy, explaining the cool new features in great detail
  • If you choose to upgrade, you will be given the option of scheduling additional user training, either in person or online

Expanded Help Desk

Users can phone, fax or e-mail the CrunchTime Help Desk for help from our Support Specialists – experts on each of the CrunchTime products.


Annual Control User Conference

As a customer, you’ll have an opportunity to experience the by-invitation-only, super-popular Control User Conference. Thank you to those who helped make each year such a success. Check back again soon for details about the upcoming Control 2018!