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Making Guest-Centered Decisions

Watch this 2-minute video excerpt that demonstrates why cutting staff might not be the best answer to drive profits.

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Course Abstract

10 minutes

Improve your guest experience by teaching managers to focus on exceeding, not just meeting, guest expectations. This course helps managers understand the true value of making guest-centered decisions by illustrating the impact of different approaches. With realistic scenarios to practice relationship skills, managers will learn to make guests feel special and ensure repeat visits.

  • Covers learning to read guest situations, identifying opportunities to enhance the dining experience, and customizing your approach

  • Comparatively reviews two scenes that illustrate the impact of cutting staff at the wrong time

  • Uses scenario-based interaction to practice table visits and make decisions on what to say to guests

  • Presents ways to begin a dialog with guests that engages them and makes them feel special

Improve sales by ensuring great guest experiences

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Audience

Assistant Managers
General Managers

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Features

Comparative illustration
Scenario-based practice
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Languages

English
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Accessibility

Full narration
Onscreen text option
Tin Can compatible
Mobile ready