Making Guest-Centered Decisions

Course Abstract

10 minutes

Improve your guest experience by teaching managers to focus on exceeding, not just meeting, guest expectations. This course helps managers understand the true value of making guest-centered decisions by illustrating the impact of different approaches. With realistic scenarios to practice relationship skills, managers will learn to make guests feel special and ensure repeat visits.

• Covers learning to read guest situations, identifying opportunities to enhance the dining experience, and customizing your approach
  
  
• Comparatively reviews two scenes that illustrate the impact of cutting staff at the wrong time
  
  

• Uses scenario-based interaction to practice table visits and make decisions on what to say to guests
  
  
• Presents ways to begin a dialog with guests that engages them and makes them feel special