Client Service and Customer Success

We Get It Done

User Training & Onboarding

Our award winning training programs help to guarantee fast and effective roll-outs.

We make sure that every member of your staff understands how to use our restaurant software, whether they’ve worked with computers before or not. With support from our Crunchtime User Portal and our MainCourse E-Learning Courses, it’s quick and easy to learn our applications.

Deployment Expertise

Our customer-facing team combines restaurant expertise and technological know-how.

Crunchtime employs some of the best restaurant minds around. We understand your operational challenges and can steer your implementation towards a successful roll-out the first time. And, unlike the competition, we never take a "one-size-fits-all" approach. In fact, we've replaced more botched back office implementations from our competitors than we can count!

Feedback Implementation

We’re constantly making improvements to our product based on real client feedback.

Our customer success managers gather your feedback year-round. We use it to build our roadmap and improve the product in ways that matter to you. We've been rolling out four software releases per year for over 25 years! Plus, our customer conference is a great platform to share your ideas with your peers and discuss ways to continue to improve our applications.

Franchising

Offering unparalleled flexibility to Franchisors and Franchisees managing their workforce.

Crunchtime allows a franchisor to take a hands-off approach to letting their franchisees manage their workforce teams. Employees, labor law compliance, minimum wage, and more are all managed at the franchisee level. Nobody's back-of-house solution is as deep or flexible (or proven) for franchisors and franchisees as ours.

Deployment Experience

Our deployment team has a 25-year track record of successful restaurant technology implementations, so we understand the challenges and time pressures faced by our customers and can confidently guide them through each phase of the process.

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Global Support

Users can call or e-mail the Crunchtime help desk for assistance from our incredible Support Specialists – they're experts on each of the Crunchtime products.

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Embedded Walk-thrus

In addition to comprehensive context-sensitive help, the company has also embedded adaptive learning tools that will proactively guide users through core processes of the system. This incredibly powerful suite of end user learning tools enables your end-users to be expert in Crunchtime regardless of their experience or skill level.

E-Learning & User Manuals

Crunchtime also provides a comprehensive e-learning suite that consists of over 100 courses that include video, direct platform interaction, and certification tests. These short courses do not require a live instructor and are available on-demand on any device to your end-users. The content is SCORM/Tin Can compliant and can be exported to the corporate LMS if that is preferred. Indexed user manuals in PDF format are available for easy access and distribution.

Version Upgrades

Crunchtime will always keep you informed of the latest upgrades and changes to the restaurant operations applications. Upgrades are communicated through detailed Release Notes, both online and in hard-copy, explaining the smart new features in great detail. If you choose to upgrade your product version, you may schedule additional in-person or online training.