CHALLENGE

Unresolved store issues, time-consuming paperwork, lots of useless printed paper

Before implementing Crunchtime Ops Execution, this Domino’s Pizza franchise carried out several daily controls and checklists manually on paper. They found that the time to fill out, send, digitize, analyze and then apply any corrective measures was extremely time-intensive and inefficient. Paul Silva, Director of National Operations for Aliservis S.A. says, “We wasted time duplicating efforts, and the response time depended on the manual handling and analysis of the information.” The response time to any issues that would arise depended entirely on the time it took different individuals to input and manually analyze the information—sometimes causing significant delays in correcting problems.

When relying on individuals to complete this process manually, Aliservis S.A. also found that they were susceptible to errors like duplicate efforts—which cost even more extra time in the process to identify and remediate. As an additional unfortunate side effect, the amount of paper used during these manual processes incurred an environmental and monetary cost.

These experiences left Aliservis S.A. with the following goals for implementing Ops Execution:

Avoid the duplication of processes by eliminating the retyping of the information collected
Eliminate the use of paper and its associated cost in operational daily work and audit processes
Improve the response time to solve any problems detected

Aliservis S.A. implemented Ops Execution and now successfully uses it as one streamlined hub where Operations, Human Resources, Occupational Health and Safety, and Training teams communicate and execute on the biggest operational priorities. Now that they have a digital solution, store submitters no longer manually input information to track store performance.

The team began leveraging projects in Ops Execution with a time interval assigned for their fulfillment, and saw increased success in completion. Managers can immediately see forms as they are submitted, and are notified if certain criteria aren’t met, helping to meet their goals around faster issue response time. As a result, Aliservis S.A. is able to feel confident that everything planned for each day was executed in a timely manner.

Partner Brand Guidelines

Alshaya Group, a leading restaurant and entertainment operator across the Middle East and North Africa, faced severe operational inefficiencies and data inaccuracy stemming from manual paper checklists. To modernize operations, the company implemented Crunchtime Ops Execution across 220+ Food Division locations to digitize daily procedures such as line checks and logs. The transition boosted task visibility, enabled real-time compliance tracking, and helped stores consistently achieve a 96% daily operational completion rate.

Consistently achieved a 96% completion rate for daily operations tasks and checklists across 220+ restaurants.
Saved 3.5 hours per location weekly (over 30 minutes per restaurant daily) in completing and tracking operational work.
Eliminated 2,000 pieces of paper per day, conserving resources and saving roughly 335 trees annually.
Achieved 98% user satisfaction, with field teams reporting the platform was easy to adopt and use.

SOLUTION

Real-time visibility and standardized operations for more compliance and efficiency in stores

Alshaya Group, a leading restaurant and entertainment operator across the Middle East and North Africa, faced severe operational inefficiencies and data inaccuracy stemming from manual paper checklists. To modernize operations, the company implemented Crunchtime Ops Execution across 220+ Food Division locations to digitize daily procedures such as line checks and logs. The transition boosted task visibility, enabled real-time compliance tracking, and helped stores consistently achieve a 96% daily operational completion rate.

Consistently achieved a 96% completion rate for daily operations tasks and checklists across 220+ restaurants.
Saved 3.5 hours per location weekly (over 30 minutes per restaurant daily) in completing and tracking operational work.
Eliminated 2,000 pieces of paper per day, conserving resources and saving roughly 335 trees annually.
Achieved 98% user satisfaction, with field teams reporting the platform was easy to adopt and use.

Alshaya Group Achieves 96% Completion Rates for Daily Operational Work with Crunchtime Ops Execution

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RESULTS

Significant improvements in operational consistency, compliance, and decision-making

Consistently achieved a 96% completion rate for daily operations tasks and checklists across 220+ restaurants.
Saved 3.5 hours per location weekly (over 30 minutes per restaurant daily) in completing and tracking operational work.
Eliminated 2,000 pieces of paper per day, conserving resources and saving roughly 335 trees annually.
Achieved 98% user satisfaction, with field teams reporting the platform was easy to adopt and use.

RESULTS

Significant improvements in operational consistency, compliance, and decision-making

Within just the first year of rolling out Ops Execution, Gong cha improved operational performance in several key areas

49%

more daily tasks completed

demonstrating consistent execution of operational priorities and enhanced team accountability

20%

better compliance with brand standards

ensuring a more uniform and high-quality experience across all locations

25%

increase in guest return rates

reflecting stronger customer loyalty and consistent positive experiences across locations

20%

increase in guest satisfaction

measured by Net Promoter Score (NPS), highlighting the impact of operational excellence on customer experiences

RESULTS

Faster issue-response, more productive managers, quality improvements

Aliservis S.A. has been able to leverage Ops Execution to make significant improvements in time savings and productivity. By eliminating the redundancy of administrative tasks like retyping paper checklists, the team at this Domino’s Pizza franchise estimates that they save 10-12 hours of work weekly, per person who does this type of work.

Aliservis S.A. was also able to eliminate the use of paper in operational daily work and audit processes. The team estimates that they have reduced their paper usage by 1,500-1,800 sheets per day, resulting in significant cost savings and lessened environmental impact.

After implementing Ops Execution, Aliservis S.A estimates that they have improved their issue response time by 3-4 days. Before Ops Execution, this time period was spent digitizing and analyzing the information before discovering that action needed to be taken. Now that information input is digitized through Ops Execution, issues that need attention are surfaced immediately.

The significant improvement they’ve seen in the quality of preparation and level of compliance with standard operating procedures has given Operations leaders at Aliservis S.A. confidence in the continued success of their stores. In fact, the team at Domino’s Pizza Ecuador attributes the elimination of critical errors that could endanger their operation to their implementation of Ops Execution. With critical errors mitigated, the conversation has evolved from just simply improving and Silva states, “Now we can think about starting to talk about flawless execution in our operation.”

“We wasted time duplicating efforts, and the response time depended on the manual handling and analysis of the information.”

Paul Silva
Director of National Operations,
Aliservis S.A.