Alshaya Group Achieves 96% Completion Rates for Daily Operational Work with Crunchtime Ops Execution

Alshaya Group, a prominent player in the restaurant and entertainment industry throughout the Middle East and North Africa, faced significant challenges with numerous manual checklists, leading to resourceintensive processes and operational inefficiencies. To address these issues, Alshaya Group adopted Crunchtime Ops Execution, to digitize paper checklists and enhance overall operational efficiency.

3.5hours

saved per location weekly

96%

daily task completion rate

2,000

Pieces of paper saved per day

CHALLENGE

Paper-based practices and inaccurate data hindered operations efficiency

Alshaya Group’s Food Division faced significant operational inefficiencies due to its reliance on paper-based processes. James Joseph, Head of Operational Services - Hospitality, pointed out that using paper checklists to track daily restaurant word led to excessive printing, storage problems, and difficulties in managing and updating these documents. The fast-paced nature of the restaurant and entertainment industry often rendered these documents outdated, further complicating the task of ensuring data accuracy and operational efficiency.

The manual handling of these documents was not only time-consuming but also resulted in duplicated efforts and an overwhelming amount of reports, making it challenging for the organization to quickly respond to changing operational needs. Their approach also obscured critical information, making it difficult to ensure that stores were consistently performing the necessary tasks correctly on a daily basis.

“Our field teams enjoy Crunchtime Ops Execution and it has become a part of team behavior because it adds value to their daily activities. By eliminating the need for 2,000 pieces of paper daily, we align with our company’s sustainability efforts and contribute to resource conservation. Reducing the use of paper for this work saves roughly 335 trees annually!”

James Joseph
Head of Operational Services - Hospitality
Alshaya Group

Alshaya Group implemented Ops Execution across 220+ restaurants in its Food Division to transition from paperbased to digital checklists. Alshaya Group stores track critical work daily, including line checks, safe handovers, hot and cold-holding logs, and much more.

Food Division team members now submit 35 checklists per restaurant per day along with photos, and above-store leadership can see data instantly and receive alerts if work is completed incorrectly or not completed at all.

Since implementing Ops Execution, stores have uploaded 2.6 million photos showing the condition of stores and have completed 3.6 million+ activities (e.g. line checks), a testament to the consistency of work that is now completed within the organization.

Using Ops Execution makes it easier for field teams to complete tasks and checklists. The conversion to digital checklists aimed to improve data integrity, accessibility, and overall efficiency in both field and head office functions, which has improved confidence in daily operations and compliance across the organization.

Partner Brand Guidelines

Alshaya Group, a leading restaurant and entertainment operator across the Middle East and North Africa, faced severe operational inefficiencies and data inaccuracy stemming from manual paper checklists. To modernize operations, the company implemented Crunchtime Ops Execution across 220+ Food Division locations to digitize daily procedures such as line checks and logs. The transition boosted task visibility, enabled real-time compliance tracking, and helped stores consistently achieve a 96% daily operational completion rate.

Consistently achieved a 96% completion rate for daily operations tasks and checklists across 220+ restaurants.
Saved 3.5 hours per location weekly (over 30 minutes per restaurant daily) in completing and tracking operational work.
Eliminated 2,000 pieces of paper per day, conserving resources and saving roughly 335 trees annually.
Achieved 98% user satisfaction, with field teams reporting the platform was easy to adopt and use.

SOLUTION

Real-time visibility and standardized operations for more compliance and efficiency in stores

Alshaya Group, a leading restaurant and entertainment operator across the Middle East and North Africa, faced severe operational inefficiencies and data inaccuracy stemming from manual paper checklists. To modernize operations, the company implemented Crunchtime Ops Execution across 220+ Food Division locations to digitize daily procedures such as line checks and logs. The transition boosted task visibility, enabled real-time compliance tracking, and helped stores consistently achieve a 96% daily operational completion rate.

Consistently achieved a 96% completion rate for daily operations tasks and checklists across 220+ restaurants.
Saved 3.5 hours per location weekly (over 30 minutes per restaurant daily) in completing and tracking operational work.
Eliminated 2,000 pieces of paper per day, conserving resources and saving roughly 335 trees annually.
Achieved 98% user satisfaction, with field teams reporting the platform was easy to adopt and use.

Alshaya Group Achieves 96% Completion Rates for Daily Operational Work with Crunchtime Ops Execution

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RESULTS

Significant improvements in operational consistency, compliance, and decision-making

Consistently achieved a 96% completion rate for daily operations tasks and checklists across 220+ restaurants.
Saved 3.5 hours per location weekly (over 30 minutes per restaurant daily) in completing and tracking operational work.
Eliminated 2,000 pieces of paper per day, conserving resources and saving roughly 335 trees annually.
Achieved 98% user satisfaction, with field teams reporting the platform was easy to adopt and use.

RESULTS

Significant improvements in operational consistency, compliance, and decision-making

Within just the first year of rolling out Ops Execution, Gong cha improved operational performance in several key areas

49%

more daily tasks completed

demonstrating consistent execution of operational priorities and enhanced team accountability

20%

better compliance with brand standards

ensuring a more uniform and high-quality experience across all locations

25%

increase in guest return rates

reflecting stronger customer loyalty and consistent positive experiences across locations

20%

increase in guest satisfaction

measured by Net Promoter Score (NPS), highlighting the impact of operational excellence on customer experiences

RESULTS

96% completion rates for daily operations work, and time savings for employees

Alshaya Group has saved over 30 minutes per day per restaurant in terms of completing and tracking daily operational work. In a company survey, 98% of users agreed that Ops Execution was easy to use, helping drive fast adoption and ensuring seamless completion of tasks and checklists.

Stores that have implemented Ops Execution are consistently achieving a 96% completion rate of daily projects and tasks, demonstrating a high standard of operational efficiency and effectiveness.

Using Ops Execution also yielded substantial resource and cost savings for Alshaya Group. Joseph shares, “Our field teams enjoy Crunchtime Ops Execution and it has become a part of team behavior because it adds value to their daily activities. By eliminating the need for 2,000 pieces of paper daily, we align with our company’s sustainability efforts and contribute to resource conservation. Reducing the use of paper for this work saves roughly 335 trees annually!”

“The benefits of increased efficiency, sustainability - and cost savings, of course—highlight the platform’s holistic impact on Alshaya Group’s operational and environmental objectives,” Joseph remarks. As Alshaya grows, the platform will continue to play an integral part of the daily routine for field teams and functions, showcasing its value through time savings, ease of use, and enhanced data integrity.