ConnectSmart^® Host | Guest Management

Improve guest experience with insight into seating, capacities, and more

Host Overview GET A PERSONALIZED DEMO

Save 5 hours per week on labor

Faster table turns = happier guests, increased seating capacity, and less time wasted

Top brands like Darden and Sircorp know a smooth guest experience starts at the host stand. ConnectSmart^® Host is a powerful, front-of-house solution trusted by leading brands for decades. Designed to simplify table management, reduce guest wait times, and improve seating efficiency, ConnectSmart^® Host helps your team deliver exceptional service from the moment guests walk in. With robust integration capabilities and real-time visibility across the floor, it’s built to keep your front-of-house running as smoothly as your kitchen.

See how Edna + Vita does it

Convenient communication

Guests receive 2-way SMS text messages when their table is ready. This frees them from the waiting area, letting them wait comfortably nearby, leading to a reported 6% increase in "greeting experience" scores in one instance.

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Easily integrate with your favorite point-of-sale system

With over 80 point-of-sale partners, ConnectSmart^® Host easily integrates with and supercharges your existing system. This creates a seamless experience for your customers and makes it easy on you.

See all POS Integrations

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Turn tables faster

ConnectSmart^® Host gives you insight into guest seating, capacities, and more. Access restaurant analytics to make faster, smarter operational decisions.

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Support for multiple reservation platforms

ConnectSmart^® Host supports reservations from multiple platforms: directly from the reservation book, the ConnectSmart^® Host portal or app, or even third-party applications, like Reserve with Google and OpenTable.

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Learn how top brands like Cheesecake Factory, Edna + Vita, and BJ's Restaurant & Brewhouse use Crunchtime to achieve ops excellence.

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Crunchtime restaurant software product tour webinar

"For myself, going out into different restaurants and seeing different technologies out there, it's always something that I'm looking at. How do our competitors operate? How do I experience different systems myself as a guest? And I don't ever come back and say, hey, I've got a better experience somewhere else. ConnectSmart® Host is best in market, and there's nothing out there that would ever compete with what we need from the technology and integration perspective.”

Melissa Grinko Projects & Operations Manager SIR Corp

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"We've completed a national implementation of ConnectSmart^® Kitchen, a system that automates our cook time process. The result will be an annualized savings of $5 million, from labor reduction.”

Chief Information Officer The Cheesecake Factory

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"QSR's ConnectSmart^® solutions tie together critical processes in the restaurant, enabling us to effectively manage the guest experience and enhance operations."

VP of Information Systems BJ's Restaurant

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What does ConnectSmart® Host do?

ConnectSmart^® Host streamlines front-of-house operations by combining waitlists, reservations, and table management into one easy-to-use platform. It helps team members seat guests faster, reduce wait times, and provide a smoother guest experience.

How does ConnectSmart® Host improve communication between the front and back of house?

When paired with ConnectSmart^® Kitchen by Crunchtime, Host provides insight into kitchen status. This integration allows hosts to give guests accurate wait times based on kitchen capacity, not just table availability – ensuring what happens at the host stand aligns with what’s happening in the kitchen.

Can I use ConnectSmart® Host with other restaurant systems?

ConnectSmart^® Host supports reservations from multiple platforms: directly from the reservation book, the ConnectSmart^® Host portal or app, or even third-party applications, like Waitlist and Reserve with Google and OpenTable.

How does ConnectSmart® Host enhance the guest experience?

ConnectSmart^® Host puts guests in control. Host creates a more transparent, less stressful dining experience thanks to accurate wait quotes, 2-way SMS text notifications, and integration with popular waitlist platforms like OpenTable and Google Reservations.