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Building Better Relationships with African-Americans

Watch a 1-minute video sample explaining the importance of respect.

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Course Abstract

45 minutes

Improve your cultural intelligence with training focused on fostering better relationships with African-American co-workers and guests. This interactive e-learning course will improve understanding and appreciation of the factors that influence communication and collaboration with African-Americans. Set in familiar foodservice and hospitality settings, this course will help reduce misunderstandings and elevate managers’ abilities to engage, manage and serve African-Americans.

  • Provides education and overall awareness of the African-American community, with emphasis on cultural values

  • Teaches how to apply this knowledge to improve outcomes with employees and guests

  • Discusses cultural identity and its role in shaping an individual’s perspective

  • Covers the values that influence relationships with African-Americans

  • Activity with interactive tips that reveal practical ways to build stronger relationships

  • Testimonials featuring individuals sharing perspectives on their cultural identity

  • Case studies that allow practice recognizing the values that impact perceptions

  • Integrated quiz to confirm understanding of how to build better relationships

Add cultural authenticity to your brand to succeed in a diverse landscape

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Audience

Managers
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Features

Interactive discovery
Video components
Integrated quiz
Case studies
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Languages

English
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Accessibility

Full narration
Onscreen text option
Tin Can compatible
Mobile ready