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Conflict Resolution for Managers

Watch a 1-minute video clip showing the nonverbal warning signs to watch out for of potential conflict in co-workers, guests, or vendors. 

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Course Abstract

20 minutes

Help managers recognize the signs of conflict and manage the situation in a new way that results in a peaceful resolution for everyone. This course covers understanding the cause of conflict, spotting the signs of conflict, using a de-escalation toolkit, and resolving the conflict using the LEAPS method.

  • Interactively explores how to recognize the warning signs of conflict

  • Explains the importance of understanding the cause of conflict

  • Demonstrates how to defuse tense situations

 

  • Details the components in a de-escalation toolkit and how to use them

  • Teaches the LEAPS method to resolve conflict including a practice exercise

  • Shares steps to take if conflict cannot be resolved

 

Teach managers to defuse tense situations and resolve conflicts

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Audience

Managers
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Features

Interactive discovery
Practice activity
Bonus resources
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Languages

English
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Accessibility

Full narration
Onscreen text option
Tin Can compatible
Mobile ready