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Setting the Stage for Hospitality

Watch a 1-minute video sample of a game in this course that illustrates the difference between technical service and building relationships.


Course Abstract

10 minutes

Ensuring the proper setting for great hospitality is the first step in providing outstanding service to your guests. In this course managers will learn the importance of building guest relationships to the bottom line and the value of creating an emotional connection with each individual. With a focus on increasing return visits one customer at a time, this course sets the stage for higher sales and prepares your team to deliver.

  • Describes the importance of whole team involvement in providing exceptional service

  • Allows exploration of tips for setting the stage for guest hospitality via a store map activity

  • Shares how to create personalized experiences that build long-lasting connections


  • Explains the impact of return visits on gross sales and profit

  • Features testimonials from other managers sharing their successes

  • Illustrates the difference between technical service execution and building relationships

Set the stage for higher sales



Assistant Managers
General Managers


Interactive store map
Best practice advice




Full narration
Onscreen text option
Tin Can compatible
Mobile ready