Building Better Relationships with African-Americans

Course Abstract

45 minutes

Improve your cultural intelligence with training focused on fostering better relationships with African-American co-workers and guests. This interactive e-learning course will improve understanding and appreciation of the factors that influence communication and collaboration with African-Americans. Set in familiar foodservice and hospitality settings, this course will help reduce misunderstandings, and elevate managers’ abilities to engage, manage, and serve African-Americans.

• Provides education and overall awareness of the African-American community, with emphasis on cultural values
  
  
• Teaches how to apply this knowledge to improve outcomes with employees and guests
  
  
• Discusses cultural identity and its role in shaping an individual’s perspective
  
  
• Covers the values that influence relationships with African-Americans
  
  

• Activity with interactive tips that reveal practical ways to build stronger relationships
  
  
• Testimonials featuring individuals sharing perspectives on their cultural identity
  
  
• Case studies that allow practice recognizing the values that impact perceptions
  
  
• Integrated quiz to confirm understanding of how to build better relationships