Diversity, Equity, Inclusion, and Belonging (DEIB)

Course Abstract

30 minutes

Diversity, Equity, Inclusion, and Belonging (DEIB) are important parts of a successful workplace. The mix of different cultures, backgrounds, ages, and genders makes your workplace special. A community where everyone feels valued leads to a positive working environment. This makes the workplace better and gives the customer a reason to come back to your restaurant. Here's what you can expect from this course:

• Scenarios that illustrate the impacts of a hostile or disrespectful workplace and how to diffuse a tense situation by treating everyone with professionalism and respect
  
  
• Understanding how words and actions can be interpreted by co-workers and guests, and the importance of stopping to consider the impacts before speaking

• Video examples that provide real-life scenes demonstrating the importance of treating co-workers and guests with dignity and respect
  
  
• How to look at a situation from the guest’s perspective, and respond with care and consideration