The Importance of Professionalism

Course Abstract

10 minutes

Ensure a professional atmosphere by teaching employees how teamwork promotes a positive guest experience. With practice scenarios that illustrate opportunities to promote teamwork, your employees will be equipped to provide a professional workplace and improve guest satisfaction.

• Explains the importance of professional behavior and attitudes on the guest experience
  
  
• Shares methods for interacting professionally with guests and ensuring they perceive your team as professionals
  
  
• Discusses how great teamwork is achieved through being prepared, helping others and communicating honestly

• Teaches the best way to demonstrate professionalism in common restaurant situations through an interactive practice exercise
  
  
• Provides opportunity to apply the knowledge learned in the course with immediate remediation for incorrect responses