The Restaurant Technology Ecosystem

Note: This original version of this blog was published in 2018 and has since been updated 

• Operations Management
• Point of Sale
• Guest Experience
• HR & Financials
• Business Intelligence
  
  

The ecosystem breaks down the technologies into two primary layers. The outermost layer contains popular technologies that help restaurants with Guest Experience. The inner layer contains B2B technologies that help with restaurant Operations and Systems. You can think of the two layers as Front-of-House (FOH) Technologies and Back-of-House (BOH) Technologies.

Here's how that ecosystem maps out the layers:

Guest Experience Technologies and Companies

• Marketing Analytics & CRM (16)
• Search & Discovery (14)
• Ordering & Delivery Marketplaces (13)
• Payment (11)
• Reservations & Waitlist (9)
• Corporate Meals & Catering (7)
• Loyalty & Rewards (7)
• Reviews & Reputation Management (7)

Operations & Systems Technologies and Companies

• POS (11)
• Purchasing & Inventory (15)
• Business Intelligence (14)
• Human Resources (10)
• Food Waste Management (5)
• Ordering & Delivery (6)
• Smart Kitchens (5)
• Private Dining (5)

It's important to note that while the map does a great job of making sense of how food tech has become such an important aspect for any multi-unit enterprise operation, the map doesn't include every technology nor every technology provider. 

Within the Operations & Systems layer, Crunchtime provides services within Purchasing & Inventory, Business Intelligence, Human Resources, and Food Waste Management segments. Crunchtime's restaurant management software aims to help organizations improve their restaurants across many areas of operations, including inventory, labor, and employee development.