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Ops Summit 2024 Preview: How to Amp it Up with Keynote Speaker Jim Knight

We recently opened registration for our customer conference: Ops Summit 2024, an event this November in Boston that offers learning, sharing, networking, and fun.

The two-day agenda is filled with sessions with content relevant to everyone in your organization who plays a role in helping you achieve operational excellence. In addition to learning from Crunchtime specialists, industry experts, and fellow customers, there will also be dynamic keynote sessions, including "Culture That Rocks: How to Amp it Up & Deliver Sustainable Results" by Jim Knight:

This high-energy, interactive and visual keynote presentation focuses on individuals, departments and entire companies who are charged with creating, maintaining, or revolutionizing an organization’s culture, ensuring it stays relevant in the 21st century. The program delves into every area of a company’s environment and reveals realistic solutions for systemic change. Key concepts will include:

  • A clear-cut definition of company culture (finally!)
  • Understanding heritage vs. culture
  • Identifying 3C rock stars
  • Amping up communication
  • Delivering service differentiation
  • Creating guest obsession
  • Enhancing employee engagement
  • Handling organizational change
  • Developing resiliency

Keynote speaker and best-selling author, Jim Knight will act as a thought-starter for the session. He will use the visceral backdrop of Rock ‘n Roll and several well-known brands, including Hard Rock International—via his 21-year run with that brand as the head of Global Training & Development—to discuss key strategies to transform any organization’s culture, regardless of the company’s cultural history or status.

In 2012, Jim officially retired from corporate life and is now a keynote speaker and best-selling author with his books, Culture That Rocks, Leadership That Rocks, and Service That Rocks. He has been featured in Inc, Forbes & Entrepreneur Magazines and Fox Business News. Jim is a Lifetime Member of CHART (The Council of Hotel & Restaurant Trainers) and a contributing member of Rolling Stone Magazine.

Don't miss Jim’s session at Ops Summit 2024, where edu-tainment will be served! Register today!