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What is Ops Summit 2023, and What Can Attendees Expect?

In recent years, we've continued to grow by extending our global presence and expanding our platform capabilities to continue helping the best restaurant brands in the world achieve operational excellence.

Now, we're excited to announce our all-new customer conference: Ops Summit 2023! Similar to how the brands we support relentlessly focus on their customers, this inaugural gathering will allow us to do the same by coming together with our customers.

Let's take a closer look at what attendees can expect and answer some commonly asked questions.

What is Ops Summit?
Ops Summit is a new event that, for the first time in 2023, will bring together customers of Crunchtime, Zenput, DiscoverLink, Squadle, and BrandMate for two days of learning, sharing, networking, and fun. 

Learn from Crunchtime specialists, industry experts, and fellow customers how to get the most out of your Crunchtime solutions. In addition to a diverse mix of general sessions and customers presenters, you'll be able to customize your experience with five breakout tracks:

  • Inventory Management
  • Labor & Scheduling
  • Operations Execution
  • Learning & Development
  • Executive/Cruise

(more details below on the full agenda) 

When and where is Ops Summit 2023 taking place?

Ops Summit 2023 will take place on October 4-5, 2023, at The Westin Riverwalk in San Antonio. 

Centrally located in the great state of Texas, this year's conference will afford the opportunity to enjoy the famous San Antonio Riverwalk. Situated on the Riverwalk's quiet end, this upscale hotel is near the Pearl District, home to downtown restaurants, bars, shopping, and entertainment.

Who is Ops Summit 2023 for, and who should attend? 

Ops Summit 2023 is open to all Crunchtime customers across all product lines.

Everyone in your organization who plays a role in helping you achieve operational excellence will find relevant content, including:

  • Operations & Franchising
  • Information Technology
  • System Administrators
  • Training
  • Human Resources
  • Purchasing
  • C-level Executives


How can Crunchtime customers register for Ops Summit 2023?

Customers can click here to register. 

What is the cost to attend and what is included with a ticket?

Tickets include access to all sessions, events, and meals during event hours on both days.

  • The early bird discounted rate to attend is $449 per person and will run through August 1, 2023.
  • Those who register early will also get first choice at selecting one of 60 Smart Bar sessions. These 30-minute 1:1 meetings with Crunchtime experts are a great opportunity to get all of your questions answered. These are by appointment only, and space is limited, so be sure to sign up when you register! Sign-ups are available during registration at opssummit.crunchtime.com, where you will make your selection for this session and let us know what topic you want to cover.
  • Starting August 2, 2023, the rate will be $599 per person.
  • For those wishing to stay at the Westin, where the event is taking place, you can click here to reserve your room. Discounted hotel rate starts at $259 (plus taxes and fees) and can be booked now. The room block closes on September 5, 2023.

What's on the agenda? 

Click here to view the full agenda. Here are a few highlights:

  • 8 general sessions featuring Crunchtime leadership, customers, product strategy leads, and industry experts
  • 3 networking meals plus one fabulous evening event
  • 60 Smart Bar scheduled 1:1 sessions plus 4 walk-up demo stations
  • 5 tracks with 3 sessions each:
    • Inventory Management
    • Labor & Scheduling
    • Operations Execution
    • Learning & Development
    • Executive/Cruise

What can attendees expect to gain from Ops Summit 2023?

Crunchtime customers, leaders, users, and advocates will learn and share:

  • What their peers are doing (successfully), the results they're seeing, and how to replicate them
  • Best practices and new ideas for leveraging Crunchtime for different processes and workflows
  • Newly introduced and upcoming Crunchtime capabilities and how to use new features effectively
  • Ideas and feedback with peers and the Crunchtime team to help influence the future of the platform

What if I have additional questions? 

Click here to visit our FAQ page. Or email us at opssummit@crunchtime.com.  

Crunchtime is committed to the specific needs of its growing community of leading operators and is on a mission to help every operator achieve ops excellence. Watch the video below for a glimpse into what you can expect: