Our back office operations solutions offer real-time data into peak times, employee schedules and food supplies, ensuring restaurant managers can optimize their stores for a better customer experience. Learn more about our core suite features and available restaurant inventory app and software for restaurant brands of every shape and size.
Labor Management Operations
Food & Beverage Operations
Analytics, Insights & Reporting
Mobile Applications
System Maintenance & Support
Technology Implementation
Enterprise-ready
Labor Management Operations
Seamless integration with your existing technology stack, including your existing POS, accounting package, HR & payroll system, and your suppliers for a single source of truth for your entire operation.
Core Labor Management & Scheduling Features
Ability to load fixed and variable staffing standards to support and generate optimized labor schedules
Labor management includes employee maintenance, labor scheduling and optimization, configurable labor law compliance and exports to payroll systems
Automated schedule creation
Bi-directional integration with POS support uploading employees and schedules to the POS
Sales forecasting at 15-minute detail, including 8 different default forecasting methodologies
Full integration with weather services to assist in forecasting day’s results
Fully integrated Manager's Log and Shift Notes
Mobile Application
CrunchTime! TeamworX employee self-service portal is designed to keep the entire team on the same page regarding current schedules, time-off, and communication
Team members can offer up existing shifts, swap shifts, pick up open shifts, update availability and request time-off with manager approval
Available as a web app or native mobile app for iOS and Android devices
No charge, free download to the employee for the native mobile app
Team members can view and approve time worked and evaluate schedules and shift performance
Fully integrated management workflow for approving all employee requests
Full support of employees working multiple locations
Full audit-ability of all transactions and requests
Food & Beverage Operations
Core Inventory & Supply Chain Features
Core inventory management including ordering, receiving, waste tracking, prep planning and production, blind count inventories, and store-to-store transfers
Effectively real-time integration to POS at check-level detail to support perpetual inventory. Also time punch integration supports real time labor reporting, planning and analysis
Comprehensive support of LTOs from a forecasting and consumption perspective
Robust menu engineering & optimization
Full supply chain capabilities include vendor management, electronic vendor integration and contract compliance
Sales forecasting at 15-minute detail, including 8 different default forecasting methodologies
Full integration with weather services to assist in forecasting day’s results
Mobile Applications
CrunchTime! Counter – A mobile counting app that allows you to scan inventory items and integrates with CrunchTime to update all of your inventory levels
CrunchTime! Reconciler - A mobile app used to easily and efficiently receive vendor orders into CrunchTime
CrunchTime! Line Check - A tablet application that can quickly guide staff through important food safety tasks and ensure that each item served is safe to eat. Users can set staff preparation standards and notifications for completions and failures to ensure every food item is properly examined and measured against established standards
CrunchTime! KitchenSync - A mobile app for storing and viewing all of your recipes in one easy interface. Details like components, prep time, batch sizes and more are included along with easy to follow visuals. Available on both iOS or Android for tablets only.
Analytics, Insights & Reporting
Core Analytics, Insights & Reporting Features
Real time Profit and Loss statements
Enterprise and store-level reporting, including over 70 standard reports, 35 flash reports and 150 KPI’s
Configurable dashboards and alerts
Dynamic task lists and checklists
Food cost management, including comprehensive Actual vs Theoretical food cost and labor analytics
Data Warehouse & Intelligence
CrunchTime! BizIQ data warehouse and business intelligence solution, powered by MicroStrategy and Oracle
Over 20,000 metrics provided in the system, along with a default library of commonly used reports and dashboards
Support for external data sets integrated into CrunchTime
Users can create their own dashboards, reports, alerts, visualizations, and data cubes using native metrics or creating their own
Ability to publish content using user subscriptions or directly into platform
User profiles includes Power Users, Analysts and Consumer Users
Mobile Application
CrunchTime! Impact - A mobile app that gives you up to 50 KPI metrics to your organization right in your pocket. Includes alerts, single-store and consolidated views. Available on iOS and Apple Watch devices, and as an Android app.
Mobile Applications
TeamworX
CrunchTime! TeamworX is an employee self-service portal designed to keep the entire team on the same page regarding who’s working when. Integrates seamlessly with Labor Management Operations platform. Available as an iOS and Android mobile app or as a web-based, zero footprint and device-aware web app. As a web app, it can run on any phone, tablet, or computer.
Line Check
CrunchTime! Line Check is a tablet application that can quickly guide team members through important food safety tasks and checklists. Users can set preparation standards and notifications for completions and failures to ensure every food item is properly examined and measured against established standards.
Impact
CrunchTime! Impact is a mobile app that gives you up to 50 KPI metrics to your organization right in your pocket. Includes alerts, single-store and consolidated views. Available on iOS and Apple Watch devices, and as an Android app.
Reconciler
CrunchTime! Reconciler is a mobile app used to easily and efficiently receive vendor orders. Integrates with Food Operations platform to update all of your inventory levels. Available as an iOS and Android mobile app.
Counter
CrunchTime! Counter is a mobile counting app that allows multiple users to simultaneously scan, count, and record inventory items. Integrates with Food Operations platform to update all of your inventory levels. Available as an iOS and Android mobile app.
KitchenSync
CrunchTime! KitchenSync is a mobile app that seamlessly connects the prep staff’s activities directly to the Food Operations platform, immediately updating inventory levels that can trigger prep and purchasing alerts. KitchenSync displays recipe information, production instructions, plating instructions, recipe pictures, video, cost information, and nutritional and allergen information. Available as an iOS and Android mobile app.
System Maintenance & Support
Core Features
Tier Level-2 CrunchTime user support
24x7x365 system maintenance
Pro-active monitoring of all environments
Comprehensive Service Level Agreement
SSAE-18 Certification by 3rd Party of all Infrastructure, Operating Processes (development, hosting operations, and support), and Corporate Governance to ensure the highest standards of redundancy, resilience, system performance, and compliance with SLA
Code is instrumented and all SQL performance is proactively monitored to ensure performance is consistent with standards
Customer portal that supports case submission and provides status of all outstanding cases
Customer portal also provides a searchable knowledge base
End User and Technical Documentation, Context Sensitive Help, E-learning suite with over 100 CrunchTime courses, integration with Walk-Me™ Adaptive Learning Platform, and periodic Webinars, Newsletters, and Video learning content
Subscription to quarterly upgrades and interim patch releases
Upgrades are driven by the feedback of our user community with road-mapped customization and enhancements provided at no additional cost to customers
Regularly scheduled infrastructure maintenance to ensure the latest security patches, firmware, and equipment is implemented at our data centers
CrunchTime leadership provides bi-annual 360 review with your company leadership to review and analyze opportunities with usage of the system
Technology Implementation
Core Features
Professionally managed implementation by CrunchTime’s client services team
World-class project planning with daily check-ins
Deep commitment to on time, on budget delivery of the CrunchTime solution
On site working directly with your team and unlimited remote support
Full international capabilities including multi- language, multi-currency, formatting and multi-time zone support
Support of an unlimited number of mutually exclusive operating hierarchies
Integration of all transaction sets to financial systems
System has over 900 user group settings so that corporate and franchise entities have great control over who can perform functions and access information in the system. You can create an unlimited number of user groups.
Workflow and exception management for all key processes; leveraging data science / AI for proactive automations of key processes
Enterprise-ready
Core Features
CrunchTime-owned hosting environment at Internap data center
World class equipment and hosting infrastructure with no single point of failure
Equipment, network, and underlying tools are constantly being upgraded to meet the demands of our user community
Single tenanted database server on a RAC cluster using Oracle Enterprise edition
Fully functioning Sandbox in addition to the production environment
Hot Disaster Recovery site with 15-minute recovery point objective and 2-hour return to operation
Integration to key systems including POS, accounting and payroll
Platform enables “above store” users across the enterprise to configure business rules, custom workflows reflective of their business unit.
Supports localization of labor rule configuration at the Franchise Level
Recipe and supplier configuration
Internal “data guard” environment provides resiliency at the database level and enables CT to route queries to those servers to distribute workload and improve performance
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