Labor Management Operations
Seamless integration with your existing technology stack, including your existing POS, accounting package, HR & payroll system, and your suppliers for a single source of truth for your entire operation.
Core Labor Management & Scheduling Features
- Ability to load fixed and variable staffing standards to support and generate optimized labor schedules
- Labor management includes employee maintenance, labor scheduling and optimization, configurable labor law compliance and exports to payroll systems
- Automated schedule creation
- Bi-directional integration with POS support uploading employees and schedules to the POS
- Sales forecasting at 15-minute detail, including 8 different default forecasting methodologies
- Full integration with weather services to assist in forecasting day’s results
- Fully integrated Manager's Log and Shift Notes
Mobile Application
- CrunchTime! TeamworX employee self-service portal is designed to keep the entire team on the same page regarding current schedules, time-off, and communication
- Team members can offer up existing shifts, swap shifts, pick up open shifts, update availability and request time-off with manager approval
- Available as a web app or native mobile app for iOS and Android devices
- No charge, free download to the employee for the native mobile app
- Team members can view and approve time worked and evaluate schedules and shift performance
- Fully integrated management workflow for approving all employee requests
- Full support of employees working multiple locations
- Full audit-ability of all transactions and requests
Food & Beverage Operations
Core Inventory & Supply Chain Features
- Core inventory management including ordering, receiving, waste tracking, prep planning and production, blind count inventories, and store-to-store transfers
- Effectively real-time integration to POS at check-level detail to support perpetual inventory. Also time punch integration supports real time labor reporting, planning and analysis
- Comprehensive support of LTOs from a forecasting and consumption perspective
- Robust menu engineering & optimization
- Full supply chain capabilities include vendor management, electronic vendor integration and contract compliance
- Sales forecasting at 15-minute detail, including 8 different default forecasting methodologies
- Full integration with weather services to assist in forecasting day’s results
Mobile Applications
- CrunchTime! Counter – A mobile counting app that allows you to scan inventory items and integrates with CrunchTime to update all of your inventory levels
- CrunchTime! Reconciler - A mobile app used to easily and efficiently receive vendor orders into CrunchTime
- CrunchTime! Line Check - A tablet application that can quickly guide staff through important food safety tasks and ensure that each item served is safe to eat. Users can set staff preparation standards and notifications for completions and failures to ensure every food item is properly examined and measured against established standards
- CrunchTime! KitchenSync - A mobile app for storing and viewing all of your recipes in one easy interface. Details like components, prep time, batch sizes and more are included along with easy to follow visuals. Available on both iOS or Android for tablets only.
Analytics, Insights & Reporting
Core Analytics, Insights & Reporting Features
- Real time Profit and Loss statements
- Enterprise and store-level reporting, including over 70 standard reports, 35 flash reports and 150 KPI’s
- Configurable dashboards and alerts
- Dynamic task lists and checklists
- Food cost management, including comprehensive Actual vs Theoretical food cost and labor analytics
Data Warehouse & Intelligence
- CrunchTime! BizIQ data warehouse and business intelligence solution, powered by MicroStrategy and Oracle
- Over 20,000 metrics provided in the system, along with a default library of commonly used reports and dashboards
- Support for external data sets integrated into CrunchTime
- Users can create their own dashboards, reports, alerts, visualizations, and data cubes using native metrics or creating their own
- Ability to publish content using user subscriptions or directly into platform
- User profiles includes Power Users, Analysts and Consumer Users
Mobile Application
- CrunchTime! Impact - A mobile app that gives you up to 50 KPI metrics to your organization right in your pocket. Includes alerts, single-store and consolidated views. Available on iOS and Apple Watch devices, and as an Android app.
Mobile Applications
TeamworX
- CrunchTime! TeamworX is an employee self-service portal designed to keep the entire team on the same page regarding who’s working when. Integrates seamlessly with Labor Management Operations platform. Available as an iOS and Android mobile app or as a web-based, zero footprint and device-aware web app. As a web app, it can run on any phone, tablet, or computer.
Line Check
- CrunchTime! Line Check is a tablet application that can quickly guide team members through important food safety tasks and checklists. Users can set preparation standards and notifications for completions and failures to ensure every food item is properly examined and measured against established standards.
Impact
- CrunchTime! Impact is a mobile app that gives you up to 50 KPI metrics to your organization right in your pocket. Includes alerts, single-store and consolidated views. Available on iOS and Apple Watch devices, and as an Android app.
Reconciler
- CrunchTime! Reconciler is a mobile app used to easily and efficiently receive vendor orders. Integrates with Food Operations platform to update all of your inventory levels. Available as an iOS and Android mobile app.
Counter
- CrunchTime! Counter is a mobile counting app that allows multiple users to simultaneously scan, count, and record inventory items. Integrates with Food Operations platform to update all of your inventory levels. Available as an iOS and Android mobile app.
KitchenSync
- CrunchTime! KitchenSync is a mobile app that seamlessly connects the prep staff’s activities directly to the Food Operations platform, immediately updating inventory levels that can trigger prep and purchasing alerts. KitchenSync displays recipe information, production instructions, plating instructions, recipe pictures, video, cost information, and nutritional and allergen information. Available as an iOS and Android mobile app.
System Maintenance & Support
Core Features
- Tier Level-2 CrunchTime user support
- 24x7x365 system maintenance
- Pro-active monitoring of all environments
- Comprehensive Service Level Agreement
- SSAE-18 Certification by 3rd Party of all Infrastructure, Operating Processes (development, hosting operations, and support), and Corporate Governance to ensure the highest standards of redundancy, resilience, system performance, and compliance with SLA
- Code is instrumented and all SQL performance is proactively monitored to ensure performance is consistent with standards
- Customer portal that supports case submission and provides status of all outstanding cases
- Customer portal also provides a searchable knowledge base
- End User and Technical Documentation, Context Sensitive Help, E-learning suite with over 100 CrunchTime courses, integration with Walk-Me™ Adaptive Learning Platform, and periodic Webinars, Newsletters, and Video learning content
- Subscription to quarterly upgrades and interim patch releases
- Upgrades are driven by the feedback of our user community with road-mapped customization and enhancements provided at no additional cost to customers
- Regularly scheduled infrastructure maintenance to ensure the latest security patches, firmware, and equipment is implemented at our data centers
- CrunchTime leadership provides bi-annual 360 review with your company leadership to review and analyze opportunities with usage of the system
Technology Implementation
Core Features
- Professionally managed implementation by CrunchTime’s client services team
- World-class project planning with daily check-ins
- Deep commitment to on time, on budget delivery of the CrunchTime solution
- On site working directly with your team and unlimited remote support
- Full international capabilities including multi- language, multi-currency, formatting and multi-time zone support
- Support of an unlimited number of mutually exclusive operating hierarchies
- Integration of all transaction sets to financial systems
- System has over 900 user group settings so that corporate and franchise entities have great control over who can perform functions and access information in the system. You can create an unlimited number of user groups.
- Workflow and exception management for all key processes; leveraging data science / AI for proactive automations of key processes
Enterprise-ready
Core Features
- CrunchTime-owned hosting environment at Internap data center
- World class equipment and hosting infrastructure with no single point of failure
- Equipment, network, and underlying tools are constantly being upgraded to meet the demands of our user community
- Single tenanted database server on a RAC cluster using Oracle Enterprise edition
- Fully functioning Sandbox in addition to the production environment
- Hot Disaster Recovery site with 15-minute recovery point objective and 2-hour return to operation
- Integration to key systems including POS, accounting and payroll
- Platform enables “above store” users across the enterprise to configure business rules, custom workflows reflective of their business unit.
- Supports localization of labor rule configuration at the Franchise Level
- Recipe and supplier configuration
- Internal “data guard” environment provides resiliency at the database level and enables CT to route queries to those servers to distribute workload and improve performance