What Are Restaurant Execs Prioritizing Next? Find Out from Smoothie King, Dave’s Hot Chicken, and Freddy’s at Ops Summit 2026

As the restaurant and hospitality industries continue to evolve at record speed, operational leaders are being challenged to balance growth, profitability, and exceptional guest experiences, often all at once. At Ops Summit 2026, Crunchtime is bringing together top executive voices to share how they’re navigating these challenges and setting strategic priorities for the year ahead.

The Executive Insights Panel, taking place March 17, 2026, from 9:20–10:00 AM CT, offers attendees a rare opportunity to hear directly from C-level leaders at some of today’s most influential brands. This dynamic discussion will explore what’s top of mind for executives in 2026, from accelerating growth and improving operational workflows to leveraging technology and data to drive smarter decisions.

What to Expect from the Executive Insights Panel

This panel will dive into the real-world strategies leaders are using to move their organizations forward. Attendees can expect candid insights into:

• Key operational and strategic priorities for 2026
• How brands are boosting profitability while maintaining quality and consistency
  
• The role of technology in scaling operations and enhancing the guest experience
  
• Approaches to improving efficiency and agility in dynamic environments
  
  

Whether you’re focused on driving margin improvement, unlocking new growth opportunities, or creating seamless operations across locations, this session will deliver actionable takeaways from leaders who are shaping the future of the industry.

Meet the Panelists

• Brian Wise, Chief Operating Officer, Freddy’s Frozen Custard and Steakburgers
• Leon Davoyan, Chief Technology Officer, Dave’s Hot Chicken
• Jyoti Lynch, Chief Information Officer, Smoothie King
• John Raguin, Chief Executive Officer, Crunchtime
  
  

About Ops Summit 2026

Ops Summit is Crunchtime’s premier event for operations, technology, and restaurant leaders looking to stay ahead in an increasingly complex landscape. The 2026 agenda is packed with executive-level insights, peer-driven discussions, and practical sessions focused on real operational challenges. From labor and inventory to technology and transformation, Ops Summit brings together the people, ideas, and strategies shaping the future of restaurant operations. Learn more.