[Webinar Preview] How CAVA and Panera Bread Drive Market Share Through Guest Experience

In today’s ultra-competitive restaurant landscape, brand loyalty is built (or broken) on the strength of the guest experience. And delivering that experience consistently across hundreds or even thousands of locations? That’s the real challenge.

Join us on Wednesday, July 16 for the latest installment of our Ops Innovators Webinar Series, where top leaders from Panera Bread and CAVA will share how their brands are securing market share by putting guest experience at the heart of their operations strategy.

In this webinar, you'll hear directly from these two industry powerhouses on how their brands are winning by investing in people, processes, and tools that elevate consistency and deliver a seamless guest experience every time.

Meet the Panelists

Lucretia Quigley, Vice President of Operations Standards & Growth Initiative, Panera Bread

Lucretia Quigley brings over 21 years of experience with Panera Bread, where she currently serves as Vice President of Operations Standards & Growth Initiatives. Her career began at Panera as an assistant manager, and through steady advancement, she’s held numerous roles across field leadership and operations, giving her a deep understanding of both front-line execution and enterprise-scale strategy.

In her current position, Lucretia leads initiatives focused on scaling new concepts, optimizing operational standards, and enhancing the guest experience across Panera’s nearly 4,000 cafes in ten countries. She plays a critical role in aligning innovation with Panera’s core values of warmth, authenticity, and community, and is a key driver of strategies that fuel both customer satisfaction and business growth.

Jennifer Somers, Chief Operating Officer, CAVA

Jen Somers joined CAVA as Chief Operating Officer in 2021, bringing with her a strong track record in operations leadership across several major brands and industries. Prior to CAVA, she spent six years at Yum! Brands’ Taco Bell division, where she served as Head of U.S. Field Operations and held multiple other field and strategy roles. Before that, she held leadership positions at National Veterinary Associates and Champion Home Builders, overseeing operations transformation and field team performance.

Jen began her career as a strategy consultant at McKinsey & Company, where she focused on operations and organizational effectiveness across retail and consumer brands. She later joined the Operations Strategy team at Mattel, further deepening her expertise in aligning strategic planning with day-to-day execution.

Don’t Miss It: Save your spot now and join us for this high-impact conversation with two of the industry’s most innovative operators. Walk away with practical ideas that can help your brand keep guests coming back again and again. 

5 Ways Restaurants Secure Market Share Through Guest Experience

Wednesday, July 16, 2025
1:00 PM ET / 10:00 AM PT
Register now

See you on July 16th!